How to activate water service or put it in your name with AAA

It is the procedure for AAA to give you water service at a property or move the account into your name. Behind the phrase "put the water in my name" are different situations — a property that had service and is inactive, an active account under the previous owner’s or a relative’s name, or a construction that has never had a connection — and AAA handles them through service orders whose status you can track online. This guide is water only: power is LUMA and has its own guides.

Anyone needing water service at a property can request it. What AAA currently publishes about conditions is limited: expect to identify yourself and show your relationship to the property, and expect the service to carry a deposit by customer class. The exact details — documents and amounts — are not published on AAA’s current page, which is why this guide does not invent them: ask the Phone Center for them when starting the procedure.

• To use the Mi Acueductos portal: an email account and a device with internet; registration is free and uses multifactor authentication.Verified against the official source
• To add an existing account to your portal profile: the account number, the holder’s or authorized person’s driver’s license or ID number, and the phone number registered on the account.Verified against the official source

• AAA’s current page does not publish the document list for activating service or changing the holder. Prepare a photo ID and evidence of your relationship to the property (deed, lease), and confirm the exact list by calling (787) 620-2482 before going.
• The deposit: AAA has historically required one by service class, but current amounts are not published on the present page; ask for them when starting the procedure.

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   Step 1: Pick your route: portal, phone or office

   The Mi Acueductos portal lets you handle service activation online: you create your profile (email, password of at least 12 characters, verification by email or text) and use the Services menu. The Phone Center, (787) 620-2482, is staffed 6:00 a.m. to 11:00 p.m. every day of the year, holidays included, and handles new service activation. And there are the commercial offices, for those who prefer doing it in person.

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   Step 2: First confirm which documents and deposit they require

   Before going to an office or starting the application, call (787) 620-2482 and ask exactly what your case needs: activating an inactive account, moving an active account into your name, or connecting a new property are different procedures. AAA does not currently publish those lists on its page, and arriving one paper short is the classic way to waste the trip.

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   Step 3: Submit the request and note the order number

   When you file — through the portal, by phone or at an office — the request generates a service order. Keep the number: the portal and AAA’s page have a service-order status section, and with the number you can follow up without retelling the whole story on every call.

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   Step 4: Once active, register the account in Mi Acueductos

   With the account in your name, add it to your Mi Acueductos profile (you need the account number, your ID and the registered phone). From there you see electronic billing, payment history, service certifications, payment plans and bill claims — and you stop depending on postal mail to know what is happening with your water.

Online: miacueductos.acueductospr.com. By phone: Phone Center (787) 620-2482 (representatives 6:00 a.m. to 11:00 p.m. daily; automated payment system 24 hours; hearing-impaired line (787) 679-7322). In person: AAA commercial offices. Central level: Ave. Barbosa 604, Sergio Cuevas Bustamante Building, Hato Rey; PO Box 7066, San Juan, PR 00916-7066.

• Going to the office without confirming documents by phone: AAA does not publish the list on its current page and requirements vary by case.
• Confusing the procedures: activating an inactive account, changing an active account’s holder, and connecting a new property are different transactions.
• Leaving the water in the previous owner’s or tenant’s name "because it works": without the account in your name you cannot manage claims, certifications or payment plans.
• Losing the service order number: it is the key to following up.
• Mixing water and power: AAA is water; power is LUMA and has separate guides.

These are the government pages this guide is based on.

• Autoridad de Acueductos y Alcantarillados (AAA)

  AAA

  www.acueductos.pr.gov

• Mi Acueductos FAQ

  AAA

  www.acueductos.pr.gov

• Mi Acueductos portal

  AAA

  miacueductos.acueductospr.com