Mi Acueductos: registering and managing your water account

Mi Acueductos is the AAA’s payments and services portal, which the agency describes as built to the highest security standards, including multi-factor authentication. Any AAA customer can access it, free and from any platform, including the mobile app. It replaces the previous app, “Mi Cuenta”: anyone who used it must register again in Mi Acueductos to manage e-billing, SMS alerts or direct debit, though the AAA states they will keep receiving their bill by email in the meantime.

The portal is open to every AAA customer, entirely free. To register you need an email account and a computer or mobile device. You can register your mobile number to receive the security code by text; if you do not, the code goes to your email, and you can add the phone later. Linking an account to the profile requires the account owner’s or authorized person’s validation information, so you can manage someone else’s account if you have that data and their authorization.

• An email account, and a computer or mobile device.Verified against the official source
• A password of at least 12 characters, with at least one lowercase letter, one uppercase letter and one special character.Verified against the official source
• Activating the profile from the confirmation email within 30 minutes: past that term you must register again.Verified against the official source
• To link an account: the account number, the licence or ID number, and the phone the account was registered with, of the owner or authorized person.Verified against the official source
• For direct debit: having an account already linked under Mis Cuentas and the payment method details — credit card, debit card or bank account.Verified against the official source

• Your AAA account number, which appears on the bill.
• Your driver’s licence number or other identification.
• The phone number the account was registered with. It is the piece most people do not have at hand.

1. 1

   Step 1: Create the profile

   Go to acueductos.pr.gov and click Mi Acueductos in the menu; it takes you to the portal, where you click Regístrate. Fill in the required fields. The password needs at least 12 characters with a lowercase letter, an uppercase letter and a special character. The secret question’s answer is case-sensitive, and it is what recovers your password: write it down exactly as you typed it.

2. 2

   Step 2: Activate within 30 minutes

   The system sends an email with an Activate button. That link lasts 30 minutes; if you do not use it in time, you must register again. If the email does not arrive, the AAA points to the common causes: the junk or spam filter, a full inbox, a typo in the address, or having used a different one of your emails when creating the profile.

3. 3

   Step 3: Link your account with the three data points

   When you log in you will see the Mis Cuentas screen. To add an account the system asks, as a security measure, for the account number, the licence or ID number, and the phone the account was registered with. You can link as many accounts as you need, as long as you have that validation data from the owner or authorized person.

4. 4

   Step 4: Mind the direct debit cap

   When setting up direct debit you specify a maximum amount to debit. It is useful for budgeting, but it has a consequence worth understanding: if the bill is larger than that maximum, the AAA debits up to that amount and the remaining balance is yours to pay on or before the due date. A low cap does not protect you from going past due.

5. 5

   Step 5: Use each account’s actions

   Under Mis Cuentas, the three dots to the right of each account open the actions menu: account detail, service certifications, e-billing and SMS, billing history, payment plan, CCR report and remove account. And under Servicios are the orders: service order status, bill not received, dispute a bill, start service and stop service.

Online, at the Mi Acueductos portal, or from the AAA mobile app. If you prefer or need a human, the Call Center is open from 6:00 a.m. to 11:00 p.m., every day of the year including holidays, at (787) 620-2482, and at (787) 679-7322 for hearing-impaired customers.

• Letting the 30-minute activation link expire and having to register again.
• Trying to link the account with only the account number: three data points are needed.
• Forgetting that the secret question’s answer is case-sensitive.
• Setting a low direct debit cap and believing the whole bill is covered.
• Assuming the old “Mi Cuenta” app account still works.

These are the government pages this guide is based on.

• Autoridad de Acueductos y Alcantarillados (AAA)

  AAA

  www.acueductos.pr.gov

• Mi Acueductos portal

  AAA

  miacueductos.acueductospr.com

• AAA Call Center

  AAA

  www.acueductos.pr.gov

• AAA commercial offices

  AAA

  www.acueductos.pr.gov