How to report a water leak or an outage in Puerto Rico
Which AAA number to call, at what hours, and what else you can resolve on the same call.
August 13, 2026
Agency
Autoridad de Acueductos y Alcantarillados (AAA)
Provides drinking water and sewer services in Puerto Rico. Its customer portal is Mi Acueductos, and its Call Center handles outages, balances and service orders.
Agency's official siteGuides related to this agency
How to activate water service or put it in your name with AAA
The three routes to request water service: the Mi Acueductos portal, the (787) 620-2482 phone center and AAA’s offices.
August 26, 2026
Previous subscriber’s water debt: not yours, and they cannot deny you service
Act 14-2014 bars PRASA from charging you a previous subscriber’s water balance at the same property or denying you service until it is paid.
August 23, 2026
Mi Acueductos: registering and managing your water account
Where you pay your water bill and set up direct debit: the data to link your account and the 30-minute activation link.
August 14, 2026
How your water bill is calculated and what the AAA charges per service
The base charge by meter diameter, the consumption blocks, and the reconnection, disconnection and connection charges.
August 14, 2026
Objecting to the bill: service cannot be suspended while you claim
Act 33-1985 gives 20 days to object to the AAA bill, requires an investigation within 30, and bars suspending service while the procedure is pending.
August 24, 2026
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