How to request tree trimming near power lines

It is a maintenance request about vegetation interfering with power lines. LUMA lists it alongside streetlight repair and generator registration, in the other-services block of its residential requests page. It is not a damage claim or a complaint: it is flagging a condition so that it is handled by whoever has the equipment and training to work near energised conductors.

LUMA publishes no conditions for requesting trimming on this page: not being a customer, not owning the tree, not the tree being on your property. What defines the case is vegetation interfering with the lines. If what you have is an already-downed line or a tree on the line after a storm, that is not a trimming request but an emergency, and the route is the phone number 1-844-888-5862.

• Requesting it through Mi LUMA Web or in person at a Customer Service Center. Those are the two routes LUMA publishes for the trimming request.Verified against the official source

• The exact address and a location reference for the tree relative to the line.
• Photos, if you can take them from the ground at a safe distance. They are not a published requirement, but they describe the interference better than a paragraph.

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   Step 1: Do not cut it yourself

   It is the most important advice in this guide. A branch touching an energised conductor can carry current, and a ladder or an extension pruner completes the path to ground. A crew exists precisely because this work requires equipment and training. Reporting it and waiting is the right route even when it takes time.

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   Step 2: Tell trimming apart from an emergency

   Branches growing toward the line are a trimming request. A tree already down on the line, a line on the ground, sparks or a burning smell are something else: you call 1-844-888-5862. The difference is not perceived severity but response time, and putting an emergency into a form removes that response.

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   Step 3: Note the location and, if you can, take photos from a distance

   Address with number and a clear reference: opposite what, between which corners, on which side of the street. If you take photos, do it from the ground and at a distance; you do not need to get close for it to be visible that the branch has reached the line.

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   Step 4: File through Mi LUMA Web or at a Customer Service Center

   Those are the two published routes. Keep the reference number: LUMA publishes no timeframe for trimming on this page, so that number is what lets you follow up without opening a new case.

Through Mi LUMA Web or in person at any LUMA Customer Service Center. For line emergencies, LUMA’s phone number is 1-844-888-5862.

• Trimming branches touching an energised line yourself.
• Putting an emergency — a tree down on the line, a line on the ground — into a form instead of calling.
• Giving a vague location so the crew cannot find the tree.
• Assuming that because the tree is on private property LUMA does not handle the interference.
• Confusing trimming with a damage claim, which is for what already happened.
• Filing again instead of following up with the reference number.

These are the government pages this guide is based on.

• LUMA Energy

  LUMA

  lumapr.com

• Mi LUMA Web and Mi LUMA App

  LUMA

  lumapr.com