In short
Street lighting repair is handled by LUMA, not by your municipality, and LUMA lists it as one of its residential services. You request it through Mi LUMA Web or in person at a Customer Service Center. LUMA publishes neither requirements nor a cost for this procedure, but what makes the difference in practice is precision: the exact address, a location reference and, if you can see it, the number usually marked on the pole.
What is it?
LUMA operates Puerto Rico’s electrical system, and street lighting hangs off that system. That is why a streetlight repair request is a LUMA service and appears on the same list as tree trimming and generator registration. It is a reporting procedure, not a claim: you are not asking for compensation or disputing a bill, you are flagging a faulty asset so it gets repaired.
Who can do it?
Anyone can report a faulty streetlight. LUMA publishes no conditions on this page about being a customer, owning the property in front of the pole, or living on the affected street, and the procedure does not ask for identification on the published list either. If the problem is not the lighting but a downed line or a pole posing immediate danger, that is not a repair request: it is an emergency and you call 1-844-888-5862.
Requirements
- Requesting it through Mi LUMA Web or in person at a Customer Service Center. Those are the two routes LUMA publishes for this service.Verified against the official source
Documents you need
Cost
Step by step
Step 1: First rule out that it is an emergency
A dark bulb is a repair request. A line on the ground, a leaning pole or sparks are not: those are reported by calling 1-844-888-5862 and not left in a form that may take time. If there is danger to people, the call is the route.
Step 2: Note the location precisely before filing
It is the one thing that decides whether the crew finds the pole. Address with number, and if the street is long or unmarked, a clear reference: opposite what, between which corners. If the pole has a number marked on it, note it; it is not a published requirement but it identifies the asset beyond doubt.
Step 3: File through Mi LUMA Web or at a Customer Service Center
Those are the two routes LUMA publishes for streetlight repair. Mi LUMA Web is the practical one if your account is already set up. In person, the centers run on an appointment system, so it is worth booking.
Step 4: Keep the reference number
LUMA does not publish on this page how long the repair takes, so the reference number and the date are what let you follow up without explaining the case from scratch again. If several poles on the same street are out, report them separately with their locations: each is a different asset.
Where to do it
Through Mi LUMA Web or in person at any LUMA Customer Service Center. For immediate danger — a downed line, a leaning pole, sparks — LUMA’s phone number is 1-844-888-5862.
How long it takes
What to do if something goes wrong
If your municipality tells you the street lighting is not theirs, they are right as far as repairing the electrical system goes: LUMA lists this service as its own. If the problem is branches over the line rather than a burnt-out bulb, what applies is the trimming request, another procedure on the same list. If the pole poses danger, do not use the form: call. If you have already reported it and nothing has happened, LUMA publishes no timeframe for this service on this page, so follow up with the reference number rather than filing again, which only duplicates the case. PRFácil does not report faults or file requests with LUMA.
Common mistakes
- Calling the municipality, which is not who repairs the electrical system.
- Using the form for a downed line or leaning pole, which are emergencies and go by phone.
- Giving a vague location so the crew cannot find the pole.
- Reporting several poles in a single request without locating each one.
- Filing again instead of following up with the reference number.
- Confusing it with trimming, which is the procedure for branches over the lines.
Frequently asked questions
Does the municipality or LUMA fix this?
LUMA lists the streetlight repair request among its own services, and it is requested through Mi LUMA Web or at a Customer Service Center.
How long does it take?
LUMA does not publish a timeframe for this service on its residential services page. That is why it is worth keeping the reference number and the date you filed.
Do I have to be a LUMA customer?
LUMA does not publish that condition for this service. What is worth having is the pole’s exact location, which is what makes the report actionable.
Official sources
These are the government pages this guide is based on.
- LUMA Energy
LUMA
lumapr.com
- Mi LUMA Web and Mi LUMA App
LUMA
lumapr.com
Last verified
August 13, 2026
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