How to request the electric credit for medical equipment (Act 152)

It is a credit on your electricity bill, not a separate benefit or a general discount. It is calculated on the medical equipment’s consumption, not on the whole house: what gets cheaper is keeping connected the device that keeps you alive. The law that creates it is Act 152, and who determines which equipment counts is a health professional licensed to practice in Puerto Rico, not LUMA and not you. That is why the process turns on a medical certification rather than on a fixed list of devices.

It applies to residential customers with life-preserving equipment at the property. The base credit covers 50% of the consumption of equipment determined by a health professional licensed to practice in Puerto Rico. The extension to 100% does not depend on the equipment but on the household’s finances: LUMA publishes that if the customer presents a letter from the Department of the Family stating they are below the poverty level, the credit can reach 100% of consumption. They are two different certifications and they come from two different places.

• Valid government-issued photo identification.Verified against the official source
• The credit application, which is the form LUMA publishes for download.Verified against the official source
• Medical certification. LUMA states the form is included in the application itself.Verified against the official source
• Economic eligibility certification, also included in the application.Verified against the official source
• To reach 100%: a letter from the Department of the Family stating the customer is below the poverty level.Verified against the official source

• The completed application, with the medical certification signed by a health professional licensed to practice in Puerto Rico.
• The photo identification.
• The Department of the Family letter, if you are going for the 100%.

1. 1

   Step 1: Download the application from LUMA’s page

   LUMA publishes the form for download from its residential services page. Download it before going to the doctor: both certification forms — the medical one and the economic eligibility one — come included inside the application itself, so if you go to the appointment without them you will have to go back.

2. 2

   Step 2: Have the health professional certify the equipment

   The credit applies to 50% of the consumption of equipment determined by a health professional licensed to practice in Puerto Rico. That is the criterion LUMA publishes, and that is why the relevant conversation is with whoever treats you: which equipment is necessary to preserve life in your case, and getting it recorded on the certification.

3. 3

   Step 3: If household income is low, get the Familia letter

   This is the step people skip and the one that doubles the benefit. The letter is issued by the Department of the Family and must state that the customer is below the poverty level. With it, the credit can cover 100% of consumption instead of 50%. It is a process with another agency, so start it early rather than waiting until everything else is ready.

4. 4

   Step 4: Submit it by whichever route suits you

   LUMA publishes three. In person at any Customer Service Center. Through Mi LUMA Web, going to the Help menu, then Requests, and using the "¿Dudas? Pregúntanos" form. Or through the Mi LUMA app, with the Service Request Forms button on the dashboard, logging in and navigating to the same Help and Requests menu.

5. 5

   Step 5: Keep a copy of everything you submit

   Keep a copy of the application, the medical certification and the Familia letter, and note the date and the route you submitted through. LUMA does not publish a resolution timeframe on this page, so the record of when you filed is what lets you follow up without starting over.

In person at any LUMA Customer Service Center, through Mi LUMA Web (Help → Requests → "¿Dudas? Pregúntanos"), or through the Mi LUMA app (Service Request Forms → log in → Help → Requests). LUMA’s general phone number is 1-844-888-5862.

• Not knowing the credit exists, which is the most common: it does not appear on the bill.
• Going to the doctor without the downloaded application, when the certifications come inside it.
• Settling for the 50% without requesting the Department of the Family letter while below the poverty level.
• Expecting the credit to apply to the whole house: it is calculated on the equipment’s consumption.
• Submitting without keeping a copy or noting the date.
• Confusing it with a bill dispute or an estimated bill, which are different procedures.

These are the government pages this guide is based on.

• LUMA Energy

  LUMA

  lumapr.com

• Credit application (LUMA form, PDF)

  LUMA

  lumapr.com