In short
Act 1-2021, as amended, establishes the Ashanti Alert Plan. The Police Bureau of the Department of Public Safety shall establish an Ashanti Alert Plan whose purpose is to activate the protocol to be followed regarding the disappearance of a person eighteen (18) years or older who suffers from a proven physical or mental disability; or in circumstances where the missing adult’s physical safety may be compromised; or where the adult’s disappearance was involuntary, including kidnapping. The Police Bureau shall be the primary agency responsible for operating the Plan, and shall activate the protocol and issue an alert when any of the established criteria is met. The protocol shall include the municipal police forces, the Department of Transportation and Public Works and the Bureau of Emergency Management and Disaster Administration. Whoever notifies must provide name, age, physical description, photo, clothing when last seen, the time last seen and all other information that may be useful, including notifying whether the person has access to social media. After a distinctive sound, the alert must read: “This is an Ashanti Alert for a missing or kidnapped person.” Alerts must be broadcast within no more than twenty-four (24) hours from when the complaint is filed with the Police Bureau, so long as the person’s safety is not compromised. The Department of Transportation and Public Works shall make available the electronic signs located on public roads. Any person who knowingly and falsely declares or alleges that a kidnapping or disappearance has been committed, causing the alert to be activated, shall incur a misdemeanour and a fixed fine of one thousand ($1,000) dollars.
What is it?
It is the alert for missing adults who fit none of the others. AMBER covers minors, SILVER covers people with Alzheimer’s or dementia, ROSA covers women eighteen or older. Ashanti opens the widest door: an adult with a proven disability, an adult whose physical safety may be compromised, or an involuntary disappearance including kidnapping. And it is the one with a deadline written into the text: twenty-four hours.
Who can do it?
The Act describes three situations and one is enough: a person eighteen (18) years or older who suffers from a proven physical or mental disability; or circumstances where the missing adult’s physical safety may be understood to be compromised; or where the adult’s disappearance was involuntary, including kidnapping. Whoever notifies may be any citizen, so long as they accredit the circumstances and provide the information the Act lists.
Requirements
- That it be an adult eighteen (18) years or older who, from the facts related to the Police and the circumstances, could be understood to be missing or kidnapped.Verified against the official source
- That whoever alerts accredit the conditions and circumstances for which they understand the person is missing or kidnapped, suffers a physical or mental disability, or for which they understand their physical safety is compromised.Verified against the official source
- That the Police Bureau have determined that, from the account given, those requirements are met.Verified against the official source
Documents you need
Cost
Step by step
Step 1: File the complaint with the Police
The Police Bureau of Puerto Rico, attached to the Department of Public Safety, is the primary agency responsible for operating the Plan. And unlike the ROSA Plan, the decision here is not joint: “The Police Bureau shall activate the protocol and issue an alert when any of the criteria established in Article 3 of this Act is met.”
Step 2: Bring the complete list: the Act writes it out
The fourth criterion is not a judgement, it is an inventory, which is why it helps to have it ready: “name, age, physical description, photo, clothing when last seen, the time last seen and all other information that may be useful to identify and locate the missing or kidnapped person. Including notifying whether the missing or kidnapped person has access to social media.” That last item is particular to this Act and the SILVER Alert does not ask for it: bring it.
Step 3: Twenty-four hours is the deadline, with one condition
The text is clear and so is the condition: “Alerts must be broadcast within no more than twenty-four (24) hours from when the complaint is filed with the Police Bureau of Puerto Rico, so long as the person’s safety is not compromised or this is the most appropriate mechanism for the ongoing investigation, as determined.” That is, the clock runs from the complaint, not from the disappearance, and it can yield if broadcasting puts the person at risk.
Step 4: How the alert sounds and what it must say
After a distinctive sound, the alert must read: “This is an Ashanti Alert for a missing or kidnapped person.” Alerts shall be repeated frequently, following Emergency Alert System (EAS) guidelines. They shall include the person’s description and the address of the place where they were last seen. And the Act adds two mandatory labels: the publication must state whether it concerns young people aged eighteen (18) to twenty-one (21) under Government custody, or a person over eighteen (18) with disabilities, “in order to give the public greater clarity about the alert and the person’s characteristics.”
Step 5: DTOP’s electronic road signs
The Act puts DTOP in the loop: “In the case of the Department of Transportation and Public Works, it shall make available the electronic signs located on public roads for issuing the alerts, once the Police Bureau of Puerto Rico activates the alert.” Article 10 further authorizes DTOP to request and accept donations and to match municipal, state, federal or private funds to finance, place and maintain new electronic signs.
Step 6: After the alert: updating and ending it
After the alert issues, it shall be the Police Bureau’s duty to supplement and update the information available to participating media and entities. The alerts shall also give the public specific information on how to contact the authorities to help clarify the case. And regardless of whether the case is resolved, the alert may conclude at any time the Police Bureau requests it.
Step 7: A false report is a crime and the fine is fixed
Article 9 is short and worth reading whole: “Any person who, by complaint or request, knowingly and falsely declares or alleges that a kidnapping or disappearance has been committed, causing this alert and the State’s resources to be activated, shall incur a misdemeanour and a fixed fine of one thousand ($1,000) dollars.” Note the two elements: the falsity must be known, and the statement must have caused the activation. Being wrong in good faith is not what this provision punishes.
Step 8: The special alerts division the Act ordered
We include this because it changes who inside the Police handles the matter. Article 5 provides that “The Police Bureau of Puerto Rico shall create a special division to handle this and all alerts,” and gave it ninety (90) days from the Act’s approval to adopt the corresponding regulation under Act 38-2017, a regulation that then had to be submitted to the Legislative Assembly. The compilation we read does not say whether that regulation was adopted, so we neither assert it nor publish its content.
Where to do it
The complaint is filed with the Police Bureau of Puerto Rico, which activates the alert on its own when any criterion is met. The protocol also includes the municipal police forces, the Department of Transportation and Public Works and the Bureau of Emergency Management and Disaster Administration, and any other public entity, private company or media outlet may voluntarily participate. If the missing person has an Alzheimer’s or dementia diagnosis, the specific alert is SILVER; if a woman eighteen or older, there is also the ROSA Plan; if a minor, AMBER.
How long it takes
Alerts must be broadcast within no more than twenty-four (24) hours from when the complaint is filed with the Police Bureau.
Verified against the official source · August 28, 2026
What to do if something goes wrong
Two things we leave visible instead of resolving on our own. First: Article 2 describes three gateways — proven physical or mental disability, compromised physical safety, or involuntary disappearance including kidnapping — while criterion (1) of Article 3 is written generically, “an adult eighteen (18) years or older who ... could be understood to be missing or kidnapped.” We reproduce both texts and do not decide which controls. Second: Article 5 gave the Police ninety (90) days from 2021 to adopt the regulation; the compilation does not say it was adopted and we do not assert it. What we did not read and therefore do not publish: that regulation, Act 38-2017 on administrative procedure, Act 20-2017 beyond what this Act inserts into it, and the Emergency Alert System guidelines. Cost is marked free because filing the complaint carries no payment under this Act.
Common mistakes
- Waiting twenty-four hours to report: the twenty-four hours are the maximum period to broadcast the alert, counted from the complaint, not a wait before filing it.
- Arriving without a photo: the Act names it expressly among the information the notifier must provide.
- Not mentioning whether the person has access to social media: the Act asks for it in those words.
- Believing the Women’s Advocate decides: that is the ROSA Plan; in Ashanti the Police activate alone.
- Assuming the alert will always be broadcast: the deadline yields if broadcasting compromises the person’s safety or is not the most appropriate course for the investigation.
- Reporting a disappearance you know to be false: it is a misdemeanour with a fixed one-thousand-dollar fine.
Frequently asked questions
How long does an Ashanti Alert take?
No more than twenty-four (24) hours from when the complaint is filed with the Police Bureau, so long as the person’s safety is not compromised or so long as that is the most appropriate course for the ongoing investigation.
Do you have to wait 24 hours to report a missing adult?
This Act imposes no waiting period to file the complaint. On the contrary: the twenty-four-hour clock starts running when you file it.
What information do I have to give?
Name, age, physical description, photo, clothing when last seen, the time last seen, all other useful information, and whether the person has access to social media.
What happens if someone files a false report?
Whoever knowingly and falsely declares or alleges that a kidnapping or disappearance occurred and thereby causes the alert to be activated incurs a misdemeanour and a fixed fine of one thousand ($1,000) dollars.
Official sources
These are the government pages this guide is based on.
- Policía de Puerto Rico
Policía de PR
bvirtualogp.pr.gov
Last verified
August 28, 2026
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Did you find out-of-date information?
ROSA Plan: what to do when an adult woman goes missing
Act 149-2019 creates the ROSA Plan for missing or kidnapped women 18 or older. The Police and the Women’s Advocate decide together whether it is activated.
SILVER Alert: what to do if a person with Alzheimer’s goes missing
Act 132-2009 requires the Police to issue a SILVER Alert within six hours. Bring the doctor’s letter or the prescribed medications: it is one of the five criteria.
AMBER Alert: the four criteria and the 24-hour deadline
Act 70-2008 requires four criteria to issue an AMBER Alert and orders it broadcast within no more than twenty-four hours from the complaint.
Alerts on digital billboards: a 72-hour minimum on screen
Act 177-2026 requires the Amber, Silver, Mayra Elías, Rosa and Ashanti alerts to stay on digital boards for a minimum of 72 hours.
How to file an administrative complaint against a police officer
The five official filing channels, the toll-free SARP number, and why you can file even without the officer’s name or badge number.
How to request a certified copy of a police report
The form is PPR-139.8, citizens are one of its categories, and the first thing you need is the complaint number.