Billed for power you never received: objecting freezes the charge
Act 3-2018 bars billing consumption the Authority did not generate during an emergency, and the mere objection freezes collection of the disputed amount.
August 23, 2026
Agency
Negociado de Energía de Puerto Rico (NEPR)
An independent public entity created by Act 57-2014 to regulate, oversee and supervise the electricity industry, and to adjudicate cases and disputes. It is the forum that reviews electric service companies’ determinations about bills, and it operates no company in the industry.
Agency's official siteGuides related to this agency
Your electric bill claim was denied: review before the Energy Bureau
You must exhaust the informal process with the company first. Then the amount decides whether your case goes summary or ordinary.
August 14, 2026
Complaint before the Energy Bureau (everything that is not the bill)
The forum adjudicates far more than bills: energy public policy, AEE non-compliance, interconnection and contracts.
August 14, 2026
How often your electric meter must be read and what the bill must say
Act 80-1972 requires the electric meter be read at least once every two months and lists the data the bill must carry so you can verify it.
August 24, 2026
Can your municipality fix the street lighting?
Energy Bureau Regulation 9774 opens three levels of municipal work on street lighting, and prohibits the rest.
September 3, 2026
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