In short
Article 9 of Act 111-2020 is what gives ACAA its investigative power over your body and your file, and it is worth knowing before the letter arrives. Whenever your physical or mental condition is relevant to a claim filed or about to be filed, the Administration may order the medical examinations it determines are necessary. If you refuse to submit to a medical examination or to comply with any such order, the Act is blunt: the Administration shall make no payment to that person or to their beneficiaries. It may also order rehabilitation treatment or training that is reasonable and justified, and refusing may entail the loss of services and benefits. There is a limit: the Administration may not order you to submit to a chemical-toxicological test. What it may do is obtain a copy of one performed on medical judgement during treatment, or by judicial order, and use that analysis to determine whether you have coverage. And its reach does not end with you: doctors and hospitals have thirty days to hand over your records, and your employer must open the payroll for the year before the accident.
What is it?
It is Article 9 of Act 111-2020, titled "Examination, Analysis, Treatment and Rehabilitation of Injuries; Determination of Facts". It defines what ACAA may require of an injured claimant, and what it may require of third parties holding information about them: doctors, hospitals, clinics and public or private medical institutions, and employers.
Who can do it?
It reaches any person whose physical or mental condition is relevant to a claim filed or about to be filed with ACAA for payment of past or future services and benefits. The duties to supply information reach medical-hospital providers that treated the injury — or that previously treated the injured person for any prior injury or condition that may be related — and every employer of the injured person.
Requirements
- Submitting to the medical examinations the Administration determines are necessary, when your physical or mental condition is relevant to the claim.Verified against the official source
- Complying with orders for rehabilitation treatment or training that are reasonable and justified.Verified against the official source
Documents you need
Information pending verification.
Cost
Step by step
Step 1: The exams it can order
Paragraph A puts it thus: whenever a person’s physical or mental condition is relevant to a claim that has been filed or is about to be filed for the payment of past or future services and benefits, the Administration may order that person to submit to the medical examinations it determines are necessary. Note the reach: the claim need not already be filed; it is enough that it is about to be.
Step 2: What happens if you refuse
Paragraph B leaves no room: if the person refuses to submit to a medical examination, or to comply with any order of the Administration under the preceding paragraph, the Administration shall make no payment to that person, or to their beneficiaries. Per the article’s wording it is not a reduction or a temporary suspension: it is that it shall make no payment, and it reaches the beneficiaries too.
Step 3: Rehabilitation too
Paragraph C adds that the Administration may order any injured person to submit to rehabilitation treatment or training that is reasonable and justified. Here the language is slightly less absolute: refusing to comply with these orders may entail the loss of services and benefits. "May", not "shall make no payment". But the risk is the same and the two words that protect you are the ones qualifying the order: reasonable and justified.
Step 4: The toxicology test: the limit and the gap
The Act sets ACAA a clear limit and then works around it. The limit: the Administration may not order a person to submit to a chemical-toxicological test. The workaround: it has the right to obtain a copy of a test performed, on medical judgement and in the course of medical treatment, by a medical-hospital provider under Department of Health regulations, and of those performed by the Department of Health or any other authorised government entity, through judicial orders obtained by law-enforcement officers, and those carried out under Act 22-2000. Paragraph D closes the circle: where a claiming driver consented to a chemical-toxicological or breath test, or one was performed on medical judgement, by judicial order or at a prosecutor’s or officer’s request, the Administration may use the analysis as part of the administrative file to determine eligibility for coverage, and is entitled to a true copy.
Step 5: Your doctors have thirty days
Paragraph E requires every doctor, hospital, clinic or public or private medical institution that provided services related to the injury — or that previously treated the injured person for any prior injury or condition that may be related — to supply the Administration, on request, all information or a true copy of its records, including a written report of history, condition, treatment, dates and costs, and to permit inspection of all related records. The compliance term is thirty (30) calendar days from the request, and non-compliance is sufficient cause to rescind any contractual relationship the Administration has with that provider.
Step 6: And your employer opens the payroll
Paragraph F requires every employer to allow the Administration, on request, to examine and copy, and to supply, the personnel file, payrolls, work records and sworn statements of the wages the injured person earned, plus any other document relevant to a claim, for the period after the date of the injuries and for the one (1) year before the accident date. That year backwards is what allows loss of income to be computed. Paragraph G adds that any employer, doctor, hospital, clinic or institution supplying information may be reimbursed the cost of doing so, per the rates the Administration sets.
Step 7: What ACAA knows about you is confidential
Paragraph H protects it: information obtained by the Administration or its duly authorised employees, in the course of investigations conducted in exercise of this Act’s powers, shall be privileged and confidential, and may only be disclosed with the Executive Director’s authorisation, or a competent court’s when the injured claimant’s physical condition or medical treatment is a fact in controversy in a judicial proceeding. And in that last case, the court’s authorisation is understood to apply only to information relating to the claimant’s physical condition or treatment: it does not open the whole file.
Where to do it
There is nothing to apply for: these are powers ACAA exercises over a claim in progress or about to be filed. If you are called to an examination or ordered into rehabilitation, the communication will come from the Administration. The Act publishes no forms or addresses for these steps and we do not invent them here.
How long it takes
What to do if something goes wrong
If you were called to an ACAA medical examination, go: Article 9(B) says that if you refuse there will be no payment for you or your beneficiaries. If what you were ordered into is rehabilitation and it seems excessive, the Act authorises it only when reasonable and justified, and that is the ground on which it is argued. If you are asked for an alcohol or drug test, the Administration cannot order one of you; obtaining a copy of one already performed is another matter. If your doctor has not turned over your records, they have thirty calendar days from the request. And if you worry who else will see your file, the information is privileged and confidential, and not even a court opens it whole: only what relates to your physical condition or treatment when that is in controversy. Two honest caveats: the Act publishes neither the reimbursement rates for supplying information nor how examining physicians are chosen; and we read the OGP compilation as ACAA publishes it on docs.pr.gov, revised to 21 June 2022, because bvirtualogp.pr.gov is still serving an expired certificate.
Common mistakes
- Missing a medical examination ordered by ACAA: the Act says no payment will then be made, to you or your beneficiaries.
- Believing ACAA can compel a chemical-toxicological test: it cannot order one, though it may obtain a copy of one already performed.
- Thinking a test done at the hospital never reaches ACAA: the Act gives it the right to a copy and to use it to determine eligibility for coverage.
- Refusing rehabilitation without arguing whether it is reasonable and justified, the condition the Act attaches to the order.
- Assuming your employer need hand over nothing: it must open the personnel file, payrolls and records for the year before the accident.
- Believing the ACAA file is public: it is privileged and confidential, and its disclosure is limited.
Frequently asked questions
Can ACAA send me to its own doctor?
Yes. When your physical or mental condition is relevant to a claim filed or about to be filed, it may order the medical examinations it determines are necessary.
What if I do not go?
Article 9(B) says the Administration shall make no payment to that person, or to their beneficiaries.
Can they force an alcohol or drug test on me?
No. The Administration may not order a person to submit to a chemical-toxicological test, but it does have the right to obtain a copy of one already performed on medical judgement or by judicial order.
How long does my doctor have to turn over records?
Thirty (30) calendar days from the Administration’s request. Failing to comply is sufficient cause to rescind their contract with ACAA.
What can they ask my employer for?
Personnel file, payrolls, work records and sworn wage statements, after the accident and for the year before it.
Official sources
These are the government pages this guide is based on.
- Administración de Compensaciones por Accidentes de Automóviles (ACAA)
ACAA
docs.pr.gov
- Automobile Accident Compensation Administration
acaa
www.acaa.pr.gov
Last verified
September 3, 2026
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