How to cancel LUMA service when you move out

Service disconnection is the closing of your electricity account at a property. It is the opposite of a transfer: in a transfer the account passes to another person and service continues; in a disconnection you step out of the picture. They are two separate procedures even when they happen in the same move, and each is done by the person it applies to. Whoever arrives requests the transfer into their name; whoever leaves requests disconnection of theirs. The person moving into the property does not need you to disconnect first in order to put the account in their name, but disconnecting closes your cycle and stops your responsibility for that account.

It applies to anyone with an active electric service account in their name who wants to close it. LUMA publishes no additional requirements of ownership, contract or permits for this procedure: the published list for disconnection has a single item, photo identification. That is what sets it apart from new service and from a transfer, both of which do ask for evidence of your right to the property.

• Valid government-issued photo identification. It is the only requirement LUMA publishes for service disconnection.Verified against the official source

• The photo identification.
• Your account number, which appears on any bill and speeds things along even though LUMA does not list it as a requirement.

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   Step 1: Decide the date before you call

   Disconnection cuts service at that property, so the date matters: request it for when you will no longer be using the power, not for the day you are still moving boxes. If the property is going to be occupied by someone else, what applies to them is a transfer into their name, and that is the route that keeps the house from losing service.

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   Step 2: Pick the route: Mi LUMA Web, phone or in person

   LUMA publishes all three for this procedure. Mi LUMA Web is the most convenient if you already have your account set up. By phone it is 1-844-888-5862. In person, Customer Service Centers run on an appointment system, so it is worth booking one rather than joining the line.

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   Step 3: Have your ID ready and confirm the exact address

   Photo ID is the requirement. Also confirm the service address exactly as it appears on the bill: in properties with several units, apartments or annexes, it is easy for the wrong account to be disconnected if the address is given approximately.

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   Step 4: Keep the confirmation and watch for the final bill

   Note the date you requested disconnection and keep any reference or confirmation number they give you. That is what serves you if consumption after that date later shows up on a bill. If you disagree with what you are billed at closing, a bill query is a separate LUMA procedure and has its own guide.

Through Mi LUMA Web, by calling 1-844-888-5862 (LUMA), or in person at any LUMA Customer Service Center, which run on an appointment system.

• Moving out and not cancelling, leaving the account in your name billing the consumption of whoever arrived after.
• Requesting disconnection when what was needed was a transfer, and leaving the property without service.
• Giving an approximate address in a multi-unit building and disconnecting the wrong account.
• Not keeping the request’s reference number.
• Assuming disconnection requires property papers: for this procedure LUMA publishes only photo ID.

These are the government pages this guide is based on.

• LUMA Energy

  LUMA

  lumapr.com

• Mi LUMA Web and Mi LUMA App

  LUMA

  lumapr.com