In short
The Metropolitan Bus Authority is the metro area’s public bus system and one of the Department of Transportation and Public Works’ units. Service is provided in eight areas: Bayamón, Carolina, Cataño, Guaynabo, Levittown in Toa Baja, Loíza via Piñones, San Juan and Trujillo Alto. AMA runs a total of twenty-four routes and has an active fleet of 101 air-conditioned buses. Beyond that fleet, it runs a service of 44 buses for people with functional diversity or a medical condition who cannot benefit from the regular public transport service: that is the Call and Ride Programme, which has its own guide here. AMA names four access programmes: Call and Ride, reduced student fare, Half Fare and the Golden Programme. Of the four, the page publishes only one amount: $1.50 under the Golden Programme. For the rest it publishes neither fare nor requirements, and this guide does not invent them. Each of the twenty-four routes appears on the page with its itinerary in both directions and its first and last trip times. And to report any incident related to using AMA or the Call and Ride Programme, AMA publishes complaint form OSAC-001.
What is it?
It is the metro area’s public bus system, and it is worth knowing what it is and is not. It is a public corporation attached to DTOP that runs fixed routes with stops and timetables. It is not the Tren Urbano, run by the Integrated Transport Authority; it is not the ferries, run by the Maritime Transport Authority; and it is not the door-to-door service, which is the Call and Ride Programme and requires separate certification. Its twenty-four routes are identified with letters and numbers — C, T and D followed by a number — and connect terminals and main avenues: Sagrado Corazón, Bayamón, Cupey, Iturregui, Piñero, Martínez Nadal, Centro Médico, Plaza Las Américas, the airport and the ATM ferry terminal, among others.
Who can do it?
The fixed-route service is public and the page publishes no requirements for using it. What does have conditions are the access programmes, and there the page falls short: it names the reduced student fare, the Half Fare and the Golden Programme without publishing who qualifies for each or what evidence is required. For the Golden Programme the page publishes an amount, $1.50, without saying from what age or condition it applies. This guide does not fill those gaps: ask AMA. For the Call and Ride Programme there are published requirements, and they are in its separate guide.
Requirements
- For the fixed-route service, the page publishes no requirements: it is public transport open to the public in the areas AMA serves.Verified against the official source
- For the door-to-door service you must be certified in the Call and Ride Programme, which AMA runs with a separate fleet of 44 buses.Verified against the official source
Documents you need
Cost
The only fare AMA publishes on this page is the Golden Programme’s: $1.50. The page names three other programmes — Call and Ride, reduced student fare and Half Fare — without publishing their amounts, and it does not publish the regular fixed-route fare either. Confirm them with AMA before relying on one.
Verified against the official source · August 16, 2026
Step by step
Step 1: Check whether your town is in the service area
AMA publishes eight areas: Bayamón, Carolina, Cataño, Guaynabo, Levittown in Toa Baja, Loíza — reached via Piñones —, San Juan and Trujillo Alto. If your trip starts or ends outside those eight, AMA is not your system; the metro area also has the Tren Urbano run by the Integrated Transport Authority and the ferries run by the Maritime Transport Authority, which are separate operations.
Step 2: Find your route by its code
The twenty-four routes are identified by a letter and a number. Some of those AMA lists: C1 Sagrado/65 Infantería, T2 Bayamón/Sagrado Corazón, T4 ATM Ferry Terminal/Piñero, T5 Iturregui/San Juan, D6 Carolina/Iturregui, T7 Cupey/Carolina, D8 Martínez Nadal/Piñero, T9 Cupey/San Juan, D15 Cupey/Sagrado Corazón, D17 Cupey/Piñero, D18 Cupey/Las Cumbres, D19 Martínez Nadal/Centro Médico, T21 Plaza Las Américas/San Juan, D26 Piñero/Trujillo Alto, D27 Martínez Nadal/Guaynabo, D31 Cupey/Emiliano Pol, D37 ATM Ferry Terminal/Bayamón, T41 Piñero/Iturregui, C43 Iturregui/Ave. Monserrate, C44 Carolina/Ave. Campo Rico, D45 Sagrado Corazón/Loíza, D53 San Juan/Airport, D91 Bayamón/Ave. Santa Juanita and D92 Bayamón/Ave. Magnolia. On the page, selecting a route displays its itinerary in both directions, with the avenues and points it passes and the first and last trip times.
Step 3: Ask about the fare programme that applies to you
AMA names four: Call and Ride, reduced student fare, Half Fare and the Golden Programme. The page publishes only one amount, the Golden Programme’s $1.50, and does not publish who qualifies for each programme. If you are a student, an older adult, or have a condition entitling you to half fare, ask expressly about the programme and the evidence required: this guide cannot tell you because the source does not.
Step 4: If something happened on the bus, there is a form
AMA publishes form OSAC-001 to file a complaint or report, and describes it thus: with this document you may describe and report any incident related to the use of AMA and/or the Call and Ride Programme. It covers both operations, fixed route and paratransit. The page does not publish where it is sent or how long a reply takes, so ask when filing.
Where to do it
AMA’s route, timetable and programme information is on the AMA page within dtop.pr.gov, in the Department of Transportation and Public Works’ units section. The OSAC-001 complaint form is downloaded from that same page. For the Call and Ride Programme, the published telephones are 787-294-0500 and 787-274-1032.
How long it takes
What to do if something goes wrong
What is not published in this source, and this guide does not invent: the regular fixed-route fare. The page names four access programmes and publishes only one amount, the Golden Programme’s $1.50, without saying from what age or condition it applies. Nor does it publish who qualifies for the reduced student fare or Half Fare, what evidence is presented, whether there is a card or monthly pass, or how you pay on board. All of that must be asked. Nor does it say where form OSAC-001 is sent or how long a complaint takes to answer. A clarification on routes: the page carries itineraries and first and last trip times, but this guide does not reproduce timetables because they change and would go stale; check the page for your route’s itinerary on the day you travel. And a distinction worth keeping clear: AMA does not run the Tren Urbano or the ferries. The Tren Urbano belongs to the Integrated Transport Authority and the ferries to the Maritime Transport Authority, even though all three are DTOP units and some AMA routes connect with the ferry terminal.
Common mistakes
- Counting on AMA for a trip starting or ending outside its eight service areas.
- Assuming the $1.50 is the general fare: it is the figure the page publishes for the Golden Programme.
- Taking for granted that you qualify for half or student fare without asking the requirements, which the page does not publish.
- Confusing AMA with the Tren Urbano or the ferries, which are separate authorities within DTOP.
- Expecting door-to-door service from a fixed route: that is the Call and Ride Programme and requires certification.
- Not reporting an incident when AMA publishes form OSAC-001 for exactly that.
- Going by an old timetable instead of checking the route itinerary on the day you travel.
Frequently asked questions
Which towns does AMA reach?
AMA publishes eight service areas: Bayamón, Carolina, Cataño, Guaynabo, Levittown in Toa Baja, Loíza via Piñones, San Juan and Trujillo Alto.
How much does the bus cost?
The page publishes only one amount: $1.50 under the Golden Programme. It does not publish the regular fare or those of the student and Half Fare programmes, so this guide gives no such figures. Ask AMA.
How many routes and buses are there?
AMA runs twenty-four routes with an active fleet of 101 air-conditioned buses, plus 44 buses dedicated to the Call and Ride Programme.
Official sources
These are the government pages this guide is based on.
- Departamento de Transportación y Obras Públicas (DTOP)
DTOP
www.dtop.pr.gov
- Form OSAC-001 to file a complaint or report
dtop
docs.pr.gov
- DTOP units
dtop
www.dtop.pr.gov
Last verified
August 16, 2026
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