Cancer coverage: the plan’s 72 hours and the automatic yes
The plan has 24 to 72 hours to approve or deny your cancer treatment, 24 if urgent. If it does not answer on time, it is deemed approved.
August 23, 2026
Agency
Oficina del Procurador del Paciente (OPP)
Handles patient claims over violations of their rights by insurers, mental health organisations or health service providers. Under Act 47-2017 it summarily adjudicates, within no more than 72 hours, denials and delays relating to hospitalisation and emergencies.
Agency's official siteGuides related to this agency
Complaint to the Patient Advocate: health plan, hospital or provider
It covers insurers, mental health organisations and health service providers. It can be filed with a phone call.
August 14, 2026
The plan will not authorise hospitalisation: the 72-hour procedure
Act 47-2017 stays the insurer’s determination and requires the Patient Advocate to resolve within 72 hours.
August 14, 2026
Living with diabetes: your rights at the clinic, the health plan and work
Act 14-2023 recognizes your right to care, education, affordable medicines, reasonable accommodations, and non-discrimination when applying for health coverage.
August 24, 2026
Assistance pumping gas if you have a disability, at no extra charge
Act 162-2007 requires a participating gas station to help you pump gas on request, with no fee and at the self-service rate.
August 24, 2026
Five extra points on the employment exam if you have a disability
Act 81-1996 requires adding five points or 5%, whichever is greater, to a disabled applicant’s score on any entry or promotion exam.
August 24, 2026
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